Returns, Refunds & Complaints - Grove Park Flower Delivery
Our Fresh Flowers Guarantee in Grove Park
At Flower Delivery Grove Park, we are incredibly proud to be your trusted local florist dedicated to serving households and businesses in the Grove Park area. We know how important it is for every bouquet and arrangement to arrive looking its very best, which is why every order placed with us is protected by our Fresh Flowers Guarantee. We promise that your flowers will arrive vibrant, fragrant, and full of life, exactly as you expected.
Damaged-on-Arrival Policy
We handle each delivery with the utmost care. However, if your order arrives with visible damage or any issue affecting the condition of the blooms upon arrival, please let us know right away. To ensure we can put things right quickly, kindly report any damage within 24 hours of delivery. Providing photos of the damaged flowers or packaging will help us to resolve the situation as promptly as possible for you.
Flower Freshness Window
Freshness is our top priority. All our arrangements are hand-crafted on the day of dispatch and delivered to you at the peak of their freshness. We guarantee the freshness of our flowers for at least five days from the delivery date, provided they are cared for according to our guidelines (such as regular water changes and trimming stems). If your flowers fail to last for this period, we are here to help with either a refund or a complimentary replacement bouquet as per your preference.
Refunds and Replacement Options
Your satisfaction is essential to us. In the event your flowers do not arrive in perfect condition or do not meet our freshness guarantee, you have two resolution options:
- Refund: We will process a full or partial refund to your original method of payment, depending on the nature and extent of the issue.
- Replacement: We can arrange for a fresh bouquet to be sent out to you at the earliest opportunity, free of charge.
To arrange a refund or replacement, just reach out to our customer service team with your order details, a brief description of the issue, and any supporting photos if applicable.
Complaints Procedure
We always aim to deliver high quality flowers and an excellent service, but if you feel we have fallen short of your expectations, please let us know. Notify us of your dissatisfaction within 3 days of delivery so we can fully investigate your concern. Our complaints process is as follows:
- Submit your complaint to our customer service team with your order number and details of the issue.
- Our team will acknowledge your complaint within 24 hours and begin investigating.
- You will receive a clear response and resolution within 48 hours of your complaint being reviewed – whether this is via replacement, refund, or other appropriate action.
Your feedback matters to us and helps us continue improving our service to the Grove Park community.
Serving Grove Park with Pride
Flower Delivery Grove Park has built its reputation by caring for our neighbours in Grove Park, from family homes to local businesses. Your complete satisfaction is at the heart of all we do. With our Fresh Flowers Guarantee, attentive support team, and straightforward policies, you can order with total confidence every time.
