Welcome to Flower Delivery Grove Park. These Terms & Conditions ('Terms') govern your access to and use of our online flower delivery services across Grove Park and the surrounding areas. By placing an order with us, you confirm that you have read, understood, and agree to be bound by these Terms. We reserve the right to amend these Terms at any time, and any updates will be made available on this website. Please ensure you check the Terms prior to placing an order.
These Terms apply to all customers making purchases via our online platform for delivery to addresses in Grove Park and the neighbouring areas. If you do not accept these Terms, you must not use our service or place any orders.
1. Product Selection: Customers may browse our wide selection of fresh flowers and related products available for delivery in Grove Park via our website. Each product description includes images, details, and prices to assist your selection.
2. Placing an Order: To place your order, add your chosen items to the online shopping basket and follow the checkout instructions. You will be required to provide complete and accurate information, including recipient details, delivery address, and preferred delivery date.
3. Order Confirmation: Once your order is submitted and payment completed, you will receive an order confirmation. This confirmation serves as an acknowledgement that we have received your order and an agreement to supply the requested goods, subject to availability.
4. Acceptance and Fulfilment: All orders are subject to acceptance and availability. We reserve the right to decline or cancel an order prior to delivery where necessary, including but not limited to unavailability of selected products or incorrect information provided. In such cases, you will be duly notified, and a full refund will be issued.
We make every effort to ensure all products displayed on our website are available for delivery in Grove Park and nearby areas. In rare circumstances, due to seasonality or supply issues, some flowers or items may be unavailable. We reserve the right to substitute items with flowers of equal or greater value and similar style and colour, ensuring overall quality and aesthetic is maintained. If a significant substitution is necessary, we will, where reasonable, contact you for approval.
Flower Delivery Grove Park provides delivery across Grove Park and surrounding localities. You must provide accurate delivery addresses and recipient details when placing your order. We cannot accept responsibility or liability for late or non-delivery arising from incorrect information supplied by the customer.
Delivery times are typically within business hours but may vary during busy periods or for special requests. If the recipient is unavailable at the time of delivery, our couriers will attempt to leave the flowers in a safe location or with a neighbour as indicated by your instructions or judgement of staff. We will endeavour to notify either party of any delivery issues where possible.
For same-day delivery, orders must be received by the cut-off time stated on our website. Orders received after this time will typically be delivered the following day.
All prices on our website are quoted in GBP (£) and are inclusive of VAT and applicable delivery charges, unless stated otherwise. Payments must be made in full at the time of placing your order via the secure payment methods provided at checkout. We accept major credit and debit cards, as well as any other payment options specifically listed on the site.
By submitting payment, you warrant that you are authorised to use the chosen payment method and that there are sufficient funds or credit facilities to complete the transaction. We reserve the right to decline orders where payment is not authorised or completed.
Amendments: If you wish to alter your order (such as recipient address, delivery date, or card message), please contact us as soon as possible. We will endeavour to accommodate requests made before preparation or dispatch begins. Once your order is being prepared or has been dispatched, amendments may not be possible.
Cancellations: Should you wish to cancel your order, you must notify us in writing or via our designated contact form at the earliest opportunity. Orders cancelled with at least 24 hours’ notice prior to the scheduled delivery date will receive a full refund. Orders cancelled within 24 hours of the agreed delivery date may not be eligible for a refund where costs have already been incurred or preparation begun. Refunds will be processed via the original payment method within a reasonable period.
Due to the perishable nature of flowers, we do not generally accept returns. If you are unsatisfied with the quality or condition of your delivered flowers, please notify us within 24 hours of receipt, providing photographic evidence where possible. We will review your feedback and, where a genuine concern is identified, offer either a replacement or a refund at our discretion. This policy does not affect your statutory rights.
Personalised messages may be included with your flower order to recipients in Grove Park at no extra cost. We reserve the right to refuse or edit messages which contain inappropriate, unlawful, or offensive language or content.
By placing an order, you confirm that all information provided is accurate and complete. You agree not to use the Flower Delivery Grove Park services for any unlawful or prohibited purpose. Any breach of these Terms may result in the cancellation of your order or future refusal of service.
Flower Delivery Grove Park endeavours to provide high-quality products and services to our customers in Grove Park and surrounding areas. While we exercise reasonable care in handling orders and deliveries, we cannot accept liability for:
Our total liability for any claim shall not exceed the value of the goods or services ordered.
All content included on this website, such as product images, design, graphics, logos, and text, are the intellectual property of Flower Delivery Grove Park or its licensors. No part of this content may be reproduced, copied, or used for commercial purposes without our express written consent.
During the order process, we collect personal information as set out in our Privacy Policy. All customer data is managed in accordance with applicable data protection laws and is handled securely. We do not share your information with third parties except as required for order fulfilment.
We value all feedback from our customers. If you have any concerns, complaints, or suggestions for improvement regarding your flower delivery in Grove Park, please contact us using the details provided on our website. We aim to address all queries promptly and fairly.
These Terms & Conditions and any dispute or claim arising out of or in connection with them are governed by and construed in accordance with the laws of England and Wales. Both we and you agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes which may arise from or in relation to these Terms or the supply of goods and services.
These Terms & Conditions constitute the entire agreement between you and Flower Delivery Grove Park in relation to the supply of goods and services, and supersede any previous agreements or understandings between us relating to such matters.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
Any failure or delay by us to exercise any right or remedy provided under these Terms or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict further exercise of that or any other right or remedy.
If you have questions regarding these Terms & Conditions for Flower Delivery Grove Park, please use our online contact form. We shall do our utmost to respond efficiently and address your concerns where possible.
Note: These Terms apply to all customers in Grove Park and the surrounding areas using our online flower delivery services.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Grove Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Grove Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
